Shipping Rates

The rate can be found before you check out and make payment for the purchase. These rates are only applicable for orders in Singapore. Shipping rates and duration for individual items can be found by scrolling down on any product pages under Shipping Info.

Generally, the Shipping Fee you pay for is calculated on a per order basis as follows:

  • Orders to a single location: $5.00 SGD flat fee
  • Shipping Fee are clearly stated on the checkout pages.
  • Please note that shipping fees are calculated on the order amount after any discount coupon used.

Shipping Duration & Delivery Policy

Delivery Policy: To help you save on delivery charges, Home KIDS Collections will usually consolidate your items in one single order and ship them together. When estimating shipping duration, it is best to take the item with the longest Estimated Arrival and use that to calculate shipping duration for your order. Occasionally, Home KIDS Collections may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.

In the unlikely occurrence of a wrong item being delivered, please contact our customer service team at support@homekidscollections.com within seven days and a replacement will be shipped to you at no extra charges.

RETURN POLICY

Home KIDS Collections 3-Day Return Policy

So if you change your mind, don’t sweat it! You may return your purchase to us within 3 days of the date you received the item (subject to Return Eligibility below), no questions asked. Refunds will be issued to the same method of payment as the original payment, and we will arrange for the item to be picked up from you! Simply email us at support@homekidscollections.com with your order reference and we will get back in touch with you.

If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement.

Return Eligibility

Please ensure that your items meet all of the following returnable conditions:

  • Within 3 days after delivery
  • New condition and unused
  • Original packaging

Home KIDS Collections reserves the right to reject any returns if item does not meet all of the above conditions and if its no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.

Non-exchangeable and Non-returnable items include:

Customised Items, Pillows, Bolster, Cushion Covers & Inserts, Bedding Covers, Towels, Rugs, Mats, Bathroom Accessories and other hygiene related products.

Refund Amount

As shipping is a hard cost we incur from logistics, please note that all delivery costs are non-refundable, and there is a restocking fee at 15% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price – Delivery Fee – Restocking Fee (15% of Final Paid Price)

Other companies factor return fees into their prices, we charge you only when you return! In this way, you’re not paying for others returns or shipping.

Please note:

All products qualify for a return except for the following:

  • Customised products
  • Clearance/1 SET OFFER
  • Products that are not in its new and original unopened condition
  • Products that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours
  • Voucher codes cannot be re-issued if you return your order. Meaning, you will not be able to use the same voucher code for another order if the promotion has ended. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
  • The date and time of the pickup of the item you wish to return will be allocated to you, subject to the availability of our logistic resources.
  • Items that are not ready stock, will takes up to 20 days before able to exchange with the suppliers.

Cancellation Policy:

Placed an order but change your mind? No worries! You can cancel your order. Refund will be made to the same method of payment as the original payment. After you have received an email confirming your order delivery, delivery costs will be non-refundable and there is a restocking fee at 15% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price – Delivery Fee – Restocking Fee (15% of Final Paid Price)

This is because the item would have already being ordered from the supplier and made its way to the logistic company.